Comments on: EUTF eligibility verification process puts elderly dependents at risk

By: William

William — Tue, 26 Jan 2010 08:11:20 +0000

Guys, the letter is a scam! Did you look at the State of Hawaii seal? It’s pixelated. Health benefits for your state emplyee account are provided to you by your Department’s personnel officer and handled internally with the State. There are no instances where you should provide your full SSN, only the last four digits.

By: Nikki Heat

Nikki Heat — Mon, 28 Dec 2009 18:10:53 +0000

Okay, mea culpa to Secovia’s call center. Pleasantly surprised by friendly and efficient service (also liked result). Apparently dependent away at a mainland college was verified “as of December 27″ so the initial letter must have been sent while the documentation was under further review (someone must have dropped a review flag). I’d been concerned since the call center was closed on Christmas day and then too busy yesterday to take my call. . . .
But now the question is with California raising tuition, should I bring her home?

By: Nikki Heat

Nikki Heat — Fri, 25 Dec 2009 19:54:36 +0000

well, merry Christmas from EUTF. Checked the mailbox this morning and got a form letter informing me I had submitted only partial verification for my dependent who is away at college. The letter doesn’t say what’s missing so I’m left to speculate: did they not accept the copy of my tax return (that listed both my spouse and my college student as dependents — i.e., they wanted a separate copy for the college student)? or perhaps they did not like the electronic proof of enrollment that I obtained from her college?
My spouse says it’s typical of insurance companies — some kind of automatic rejection, and then expect the runaround from poor call-in employees who simply have a checklist to go through but very little independent authority to provide useful information.