According to an email sent to UH faculty Tuesday afternoon, the main academic computer system used for managing class registration, enrollment, and tuition payments crashed and was “unavailable.” Coming at a time when students are trying to enroll or change classes, and faculty are trying to update class lists, the inability of the system or software to handle the peak loads causes cascading problems.
The crash came the same day Gov. Abercrombie appeared on the Manoa campus to promote the Hawaii Broadband Initiative.
Faculty reported slowdowns and service disruptions on monday, the first day of classes for the fall semester, continuing through Tuesday.
It was the third reported problem since Monday morning. The UH Information Technology Services reported the outage had been resolved by the end of the afternoon.
Here’s an excerpt from the email announcement:
Here is an overview of the issue:
Summary: Banner Forms and Academic Services Performance Problems
Start Time: 03:40 PM, Aug 23, 2011 (HST) [01:40 AM, Aug 24, 2011 (GMT)]
End Time: 04:15 PM, Aug 23, 2011 (HST) [02:15 AM, Aug 24, 2011 (GMT)]
Created: Tue, 23 Aug 2011 03:54 PM
Reporter: Banner team
Banner Forms and Academic Services in MyUH are currently unavailable. The
root cause of the problem is being investigated, and any updates will be
posted here as more information becomes available. We apologize for the
inconvenience and appreciate your patience.
The following services are unavailable at this time:
o Academic Services portion of the MyUH (aka Self-Services), which
o Class Lists
o Payment Plan Sign Up
o eRefund Sign Up
o Forms (for Banner access)