The last time I checked, our state is still heavily dependent on visitors who make up our largest industry.
So I’m still shocked to see the empty “visitor information” counters at airports across the sate.
The top photo was taken in Kahului in January.
The bottom photo was taken a week ago in Honolulu.
Both flights were mid-day, prime time arrivals.
When we fly to Portland, a much smaller airport, visitor information desks are staffed by volunteers who are both friendly and extremely helpful, providing info on airport transportation, a quick primer on the local rail system, and so on.
In Honolulu, not so much.
Surprisingly, the Honolulu Airport website claims a robust visitor information program:
Visitor Information staff are available from 4:30 a.m. to 11:45 p.m. (Hawaii time) daily to assist travelers with questions, comments or concerns. Information desks are located throughout the airport.
That certainly hasn’t been our experience.
So what’s the real story? It’s looking to me like another embarrassing lapse that adds to the impression that Hawaii’s Airports Division just isn’t up to playing in the big leagues.