I just called Hawaiian Telcom’s “customer service” office to make a change in our telephone account.
I was surprised–no, shocked–to find out that the Hawaiian Tel office providing such services is only open M-F, and they shut down daily at 5:30 pm.
It’s like a flashback to the 1950s!
I’ve complained about Oceanic’s customer service sometimes in the past, but at least they are available on weekends and evenings.
This is making it hard for me to see Hawaiian Tel as a serious choice for expanded services like broadband and television. There seem to be too many voids in their system. Some readers have commented that Hawaiian Tel is fine once you get services set up. That may be true, but this seems to reflect a pretty weird business model in this mobile, 24/7 world.
Dealing with Hawaiian Telcom, 11-17-2013