Category Archives: Computers

Troubleshooting email subscriptions

I’m struggling to fix several issues affecting those of you who have signed up to receive daily posts via email.

Trying to figure out how to retool this subscription system has been driving me up the walls today.

Hopefully, you’ll bear with me as this gets worked out.

First…please let me know what happens on Tuesday.

Was there an email waiting to greet you? And, if so, was it content from January 2 or an older post from mid-December?

If you are one of the previous email subscribers, please let me know.

Some of this is above my pay grade, so feedback will help me tinker and understand was is going on and when it’s finally fixed.

Thanks in advance.

Observations of a friend on his retirement from the NY Times

John Markoff, a college friend from years ago who has been a tech writer for the New York Times for 28 years, just retired.

His remarks at a retirement gathering at the UC Berkeley School of Journalism were just published by, and are worth taking a few minutes to read (“I Covered Tech for the Times for 28 Years, And Now My Time Is Over“).

Yes, I’m retiring from the New York Times. This is obviously bittersweet, but it’s also very weird. Whenever I tell someone I’m leaving the paper they immediately say “congratulations.”

What the hell? Congratulate me for bailing on one of the best jobs in the world?

The simple fact is that I lasted longer than a lot of my friends. But until I changed my mind last summer and took the buyout, I was sure I was going to go out like those guys at the Examiner?—?the copy editors who worked at night in their t-shirts. And then keeled over on their CRTs and were taken out feet first.

But what the heck.

He goes on to share observations on the changing world of journalism, and confesses to still being a print journalist, despite decades on the digital beat.

Give it a read.

Palo AltoWe’ve been friends a long time. We met John when we were all students at Whitman College in Walla Walla, Washington, back in the 1960s. His family lived in Palo Alto, not far from my sister’s home at the time, and we spent time at their house enjoying his parents and sisters. One summer we crashed their family vacation on the beach on Kauai, and spent several days gathering sun tans and puka shells with the Markoff crowd. When Meda and I got married in Palo Alto in the summer of 1969, John was one of just two friends who attended our small celebration that followed. That’s John on the left in the photo.

He deserves congratulations on a great career with the Times. We’re looking forward to what’s next.

FBI findings in email case no real surprise

I wasn’t surprised by the news that the FBI did not find cause to pursue criminal charges involving the handling of emails by Hillary Clinton when she was serving as Secretary of State.

After all the political attacks that followed the recent report of the State Department’s Inspector General, I took the time to read the unclassified, public version of the IG report (“Office of the Secretary: Evaluation of Email Records Management and Cybersecurity Requirements“). It was actually quite interesting, in a weird way.

First of all, despite all the political rhetoric, the investigation wasn’t really about security leaks or mishandling of classified information, although there was discussion of potential cybersecurity issues behind departmental policies.

Instead, the IG was focused on the Federal Records Act, which spells out policies for the retention and archiving of government records. The investigation looked at whether email records were captured by the departmental mail system for archiving, as required by the Federal Records Act and other policies.

…laws and regulations did not prohibit employees from using their personal email accounts for the conduct of official Department business. However, email messages regarding official business sent to or from a personal email account fell within the scope of the Federal Records Act if their contents met the Act’s definition of a record.

Both Colin Powell and Hillary Clinton used private email systems for their own communications, according to the report.

Powell told investigators he used the private email system to communicate with “principal assistants, individual ambassadors, and foreign minister colleagues,” and Powell’s representatives said he did not retain either electronic or printed copies of those emails.

Clinton produced some 55,000 pages of printed copies.

In a letter to the Department, her representative stated that it was the Secretary’s practice to email Department officials at their government email accounts on matters pertaining to the conduct of government business. Accordingly, the representative asserted, to the extent that the Department retained records of government email accounts, the Department already had records of the Secretary’s email preserved within its recordkeeping systems.

The report noted that the records requiring long-term preservation were a small part of the total email traffic.

“…the Department believes that the majority of the millions of emails sent to and from Department employees each year are non-permanent records with no long-term value.”

The Inspector General noted that the State Department was not unique in experiencing difficulties in complying with the evolving records retention policies.

According to a 2010 U.S. Government Accountability Office (GAO) report, most agencies do not prioritize records management, as evidenced by lack of staff and budget resources, absence of up-to-date policies and procedures, lack of training, and lack of accountability. In its most recent annual assessment of records management, NARA identified similar weaknesses across the Federal Government with regard to electronic records in particular. NARA reported that 80 percent of agencies had an elevated risk for the improper management of electronic records, reflecting serious challenges handling vast amounts of email, integrating records management functionality into electronic systems, and adapting to the changing technological and regulatory environments.53

The report also touches on the reasons that Clinton and others turned to private email systems–“antiquated” government technology.

…in a June 3, 2011, email message to Secretary Clinton with the subject line “Google email hacking and woeful state of civilian technology,” a former Director of Policy Planning wrote: “State’s technology is so antiquated that NO ONE uses a State-issued laptop and even high officials routinely end up using their home email accounts to be able to get their work done quickly and effectively.”

The IG report primarily addressed the need for “an appropriate method of preserving emails that constitute Federal records.” There was no discussion of possible crimes even hinted at, and the only documented case of unauthorized access by a hacker or outside party involved a State Department computer, not one of the primary email systems.

The report’s overall conclusion is pretty mundane.

Longstanding, systemic weaknesses related to electronic records and communications have existed within the Office of the Secretary that go well beyond the tenure of any one Secretary of State. OIG recognizes that technology and Department policy have evolved considerably since Secretary Albright’s tenure began in 1997. Nevertheless, the Department generally and the Office of the Secretary in particular have been slow to recognize and to manage effectively the legal requirements and cybersecurity risks associated with electronic data communications, particularly as those risks pertain to its most senior leadership. OIG expects that its recommendations will move the Department steps closer to meaningfully addressing these risks.

It seemed to me that if there were any hints or suggestions of potential criminal law violations, they would have been noted in the Inspector General’s report. The absence of anything of this kind appeared to be a strong indication that the subsequent FBI probe would come up empty. And that’s exactly what has now happened.

My MacBook Pro power adapter failed

This is just a little consumer hint.

MacBook Pro power adapterYesterday morning, I finally noticed that the wire leading to the MagSafe end of the power adapter for my MacBook Pro 13″ laptop was in the process of breaking. It certainly didn’t look safe to run power through. Oops. If you take a closer look at the photo, please disregard the layer of Duke’s fur spread out across the table top. I had hoped it wouldn’t show up in the picture, but unfortunately….

Anyway, a quick online search found many people complaining that these newer adapters aren’t as resilient as the earlier models, and frequently fail at the same point that mine did.

I’ve got several older power adapters from previous Mac laptops, but they don’t fit the current model. Different plug where it hooks up to the computer. It looked like my only choice was to buy a new one from the Apple Store, which carries a hefty price tag of $79.

But then I made a discovery. Browsing around on the Apple website looking for info on a new power adapter, I saw mention of a $9.99 adapter that lets you use an older power adapter on the newer models, and I ordered one, sight unseen. Picked it up later in the day. It’s just a tiny bit of metal. You plug your older adapter into one side, and plug the other side into your newer computer that requires the MagSafe 2 plug.

It provides more power than necessary for the smaller 13″ laptop, but I think these Mac laptops can handle it fine. At least I haven’t read about any flaming failures when using the larger adapter on this model.

Now I’m digging through old boxes looking for the power adapters from other earlier computers as additional backup.