Yesterday was one of the infrequent days where events stacked up enough that I never managed to post at all.
I spent much of the morning helping out my sister, who is back in her Honolulul apartment after stints in Straub Hospital and, later, a Liliha nursing home (for rehab). She’s able to be at home with the assistance of a couple of good friends who have stepped up to help, at least for the next five or six weeks or so. I’m dealing with paying bills and catching up with other financial matters.
Later, I stopped in at the main Straub Medical Center on King Street to find out whether the account information for my sister’s supplemental insurance as a retired City of San Francisco employee had been recorded in her records at the hospital.
I was ready for this to be a battle with the medical establishment. Instead, Straub made it a pleasure. At the information window, it was suggested that I inquire at the Admissions office. And the receptionist there immediately took me over to speak with a customer service rep.
After I explained the situation, and produced my power of attorney, the customer service rep got on the phone to the provider, spent quite a long time working her way through an automated telephone system on the other end until she reached a real person. She was then quickly able to confirm that my sister does have the supplemental medical plan coverage, got the current account number, and updated all the online records. And then she advised that we should ignore the bill that just arrived, and wait for a revision after it’s determined how much the SF policy will cover.
I walked out after 15 or 20 minutes with the problem resolved and a high respect for the Straub system of customer service.
Then I waited around until my scheduled eye exam, also at Straub.
I walked out with a new reality: Cataracts. Both eyes. I was advised years ago that there were baby cataracts lurking in the background that “someday” would likely cause me trouble.
Someday, it seems, is today.
It’s a bit spooky, although the corrective surgery is a procedure with a very high success rate.
If you’ve been through this and have any advice, I would love to hear it!
So the next couple of months will be a bit different than I had been planning! Luckily, our insurance will go a long way to cover the costs.