Category Archives: Food

A second try on the one-pot challenge

For the doubters out there, this was our production last night (Tuesday in NZ, Monday in Hawaii).

We again had a failure of will as we looked into various downtown restaurants.

Our menu:

Chicken & garlic ravioli in a tomato sauce I made up with a can of diced tomatoes, mushrooms, and basil, the latter two ingredients left over from the night before. Unfortunately, the garlic that had been left over was apparently “cleaned up” when the room was serviced, and was nowhere to be found. Green salad with the last of the mushrooms, using a salad mix that had a nice variety. A simple oil-vinegar dressing. A bit of wine. We were all set. For dessert, chocolate covered ginger candy, made here in NZ. Quite an interesting taste.

Day 2

The challenge: A one-pot meal from scratch

A progress report on our time in New Zealand.

Here was the problem last night. We went out walking in the late afternoon, expecting to find just the right restaurant in the central part of Auckland where we would then stop and eat. We never found it. And we were losing steam. What to do?

We thought of cooking back at the hotel, where we have a miniature Hobbit kitchen.

The problem–the “fully stocked kitchen” promised in the advertising has a total of one cooking pot, a relatively small sauce pan shown in this first photo. That’s it. No other cookware. There is also a microwave. And a toaster. No spices beyond salt and pepper. At first it seemed grim.

Aha. A solution.

I filled Meda in on my idea, and we agreed to try it.

First stop–the large Countdown store right on Queen Street in the heart of Auckland’s central business district, which everyone refers to as CBD. When we first arrived, I had no idea what people were talking about as they tossed out CBD in their New Zealand accents.

The store was crowded with primarily young shoppers, with long lines for checkout. Apparently a big central city supermarket was a very good idea.

In any case, we wandered the store picking up ingredients. A couple of potatoes, an onion, a few carrots, garlic, a little hot pepper, mushrooms, a loaf of ciabatta bread, a little basil, and then ended up with a small package of chicken drumsticks (because they were on sale). Did I mention a bottle of wine? Perhaps that goes without saying.

The bill was about $40 NZ, less in US dollars. Not an unreasonable price for a dinner for two, with wine.

Here’s what it looked like when we got back to the hotel. It was starting to look good.

So then it was to work.

Onions and garlic were first into the pot with a little margarine we bought earlier for our breakfast toast. It took a while for the stove to get up to a proper heat, then we were off and running.

When the onions were starting to wilt, in went the chicken.

I browned the chicken, then added just a little wine (leftover from our first night), some chopped basil, a little more water, and then covered an let the chicken cook for a while. I think I let it go for about 15 minutes.

Then I cut the potatoes and carrots, sliced the mushrooms, and added the whole lot to the pot.

The pot bubbled for another 25 minutes or so while the vegetables cooked. Towards the end, a package of frozen mixed vegetables went into the microwave.

And then it was served.

It’s odd eating without cats milling around and begging for tidbits, but somehow we managed.

Meda’s conference starts this morning. Her keynote presentation is tomorrow morning. We get another relatively free day at the end of the week, depending on what connections she makes during the conference.

Whole Foods responds to criticism

When I teed off on the customer service experience at Whole Foods store in Kailua in yesterday’s post, it drew quite a few comments.

Today, Whole Foods responded. I appreciate the effort taken to reply.

And since there was a lot of back-and-forth about Whole Foods, I’m including the full message here.

Aloha Ian,

I’m sorry to read that you were disappointed with a recent customer service experience at our store. It is our intention to satisfy and delight all of our customers, and in this situation it sounds like we didn’t do that. I will share your request for PB2 with our Grocery team and be back in touch with you directly about availability. I will also remind all of our Team Members to offer to research and/or special order items that we may not currently offer or have in stock.

In response to the comment about pricing, while local grass-fed fillet mignon from Maui Cattle Company is indeed currently $29.99/lb, our 7% lean local grass-fed ground beef also from MCC is currently $6.99/lb. We do offer a sprouted superfood cereal from Living Intentions in bulk for $15.99, but we also offer delicious, local Anahola granola from Kauai at the current price of $7.99/lb, and many more options for less.

Other great ways to find value throughout the store are by choosing our 365 private label brand, and attending a store tour which we offer every other Saturday at 10 a.m. More information about tours and other events at the store are on our web site at http://www.wholefoodsmarket.com/stores/kailua.

Again, I apologize that we didn’t do more to help you find what you were looking for on this recent visit to our store, and hope you’ll shop with us again in the future. Next time you’re in the store please feel free to ask for me or either of my fellow Store Team Leaders, Tim or Nathan, and we’ll happily respond to your concerns in person.

Mahalo,
Robin Burton
Associate Store Team Leader
Whole Foods Market Kailua
808-263-6800

By the way, last night we tried a modestly priced bottle of old vine zin that we picked up while in the Kailua store. I don’t recall the brand, but it was bottled by a company in Manteca, California, not a name I associate with wine country, and it was on sale for, if I’m not mistaken, $7.99. It was a pleasant bottle of wine. I would recommend it.

Customer service disappoints at Whole Foods

We made another run at Whole Foods in Kailua yesterday.

It was another disappointment.

We were specifically interested in a product called PB2, a dehydrated peanut butter that was featured in “Nutrition Action,” a newsletter from the Center for Science in the Public Interest.

The article said it was available at “some” Whole Foods stores.

So off we went to Kailua.

Of course, we didn’t find the product on the shelves. So we tracked down the Customer Service counter.

We asked the nice young woman at customer service whether they have PB2. She picked up the phone and called someone, who quickly reported that it is available at stores in California, but not in the Kailua store.

We were okay with that, but were very disappointed by what happened next.

Nothing.

Customer Service had no response to our interest in a product carried by the chain but not yet in the particular store.

Lots of other supermarkets, including chains with far less cachet than Whole Foods, would have quickly offered to find out if they could order the product for us.

That didn’t happen. It didn’t appear that WF customer service staff are being trained to offer actual service.

Hello? Whole Foods? Your top of the line prices need to be matched by top of the line customer service.

Or perhaps that’s just our crazy view of what it means to offer value to consumers.