Category Archives: Consumer issues

Houston, we have a problem

Now that we’re here in Redwood City for several weeks of post-surgery rehab, we’ve discovered a new problem.

We are staying in a house on a flag lot with access via a long driveway off of Oakwood Blvd. Boulevard is pretty pretentious for this small street through a quiet neighborhood. It is, admittedly, a LONG driveway for a residential neighborhood.

And we are highly dependent on delivery services for groceries, some meals, and other supplies.

The problem is that Google Maps is simply incorrect.

It directs delivery drivers to the next street. But there is no access to this property from that street.

I now watch the progress of DoorDash drivers on my phone, and most have found themselves at the deadend of the next street wondering how to deliver our stuff. I try to head them off, or send texts explaining that they have to approach on Oakwood Blvd and not on any other street. But we’ve also run into a language gap with Hispanic drivers.

I can see how it happens. Because of the long driveway, this house is physically closer to the next street, but it can’t be accessed from there.

When I checked on how to flag the error with Google’s version of maps, it appears to be difficult or impossible, especially if relying on an iPad.

Apple Maps, on the other hand, provides accurate directions to the house.

But it seems Google has the delivery services pretty much locked up.

I try to tip to cover the “lost” time, but that’s not a good solution.

Just an aside on tiny tech

I brought my five year-old iPad Pro on this trip, but didn’t bring it to the hospital with me. I usually rely on it when traveling, leaving my laptop at home.

So since getting out of surgery, I’ve relied on my iPhone 17 Air which has been much more useful than I expected.

I have been able to post on my blog and on Facebook, Follow threads online, get mail and texts, and even post photos in both places.

I’ve asked me to bring my iPad. The next time she visits, but this phone has been surprisingly effective in this unusual circumstance.

I’ve never relied on my phone so extensively, and it has held up well.

The hospital offers guest wifi, which isn’t speedy but does the job, and T-Mobile has bridged a few gaps.

Just FYI for other iPhone users.

Surgery “coming soon”

I received word about 7 a.m. this morning that I am now scheduled for surgery at the University of Californa San Francisco Moore/Baker Hospital in Mission Bay the morning of May 11.

Surgery will be done by Dr. Mohammed Adam and Carlos Covera, both experienced surgeons at dealing with biliary tract issues such as mine. I don’t think I could be in better hands.

This is major sugery. As I understand, it will involve removing the cancerous bile duct, “resectioning” my liver (cutting out a section, as yet to be determined)and then rebuilding an artificial duct to get bile where it it needs to go.

I will likely be in the hospital at least a week, then released for rest and recovery. But it’s unlikely I’ll be able to fly back to Hawaii for a couple of months.

We’re still working on our travel and lodging logistics, but have great family support.

I’ve haven’t spent that long without access to my computer in, well, forever! Digital withdrawal? I travel with my iPad, which is easier to carry and fine for routine things, but I might try to find some way to take my laptop with me.

And my special thanks to all of you who have shared your feelings and support here and on Facebook. Everyone tells me that a positive outlook is essential going forward, and you’ve all been part of supporting me in that process.

Below, patient artwork displayed in the ground floor of the UCSF Precision Cancer building.

Our affair with Apple Computer

Apple will be celebrating its 50th birthday in April. Fifty years since the company was formed to sell simple computer kits designed by Steve Wozniak to local computer hobbyists in and around Palo Alto.

Meda and I jumped on the Apple bandwagon not long after the introduction of the Apple II in 1977, probably late that same year.

I knew nothing about computers. When we were in college, “computer” meant the room of electronic equipment in the administration building where an anointed few had access. The rest of us used fancy addling machines. Even handheld calculators were still in the future.

But I had been reading that these new “personal” computers would be fundamental “game changers” and wanted to learn more. I finally convinced Meda that we should just buy one and see what it could do, and we did.

That was the year we turned 30, and over the next nearly 50 years we have remained firmly in the Apple camp.

The original Apple II introduced what became the familiar beige case with an apple in rainbow colors. It had very limited memory, no disk storage and no built in software. The few programs that were available for purchase came on standard audio tape cassettes. You would plug your cassette player into a port on the computer and manually download each program. I remember the thrill of playing “Little Brick Out” at the Apple II’s slow speed after loading it from a cassette. It was like magic!

I can date our first Apple purchase by the use of cassette tapes. A year late, in mid-1978, Apple introduced a floppy disk drive priced at $600. It stored what was then a dramatic amount of data–113K, that is, kilobytes. It seemed to open up whole new worlds.

The following year, Apple introduced the Apple II+. We quickly got on that bandwagon via a Bell & Howell black Apple II+ manufactured under license for the education market. One day we walked into a small Honolulu computer hobbyist store and saw a stack of black Apples, and took one home.

That same year, 1979, saw the introduction of Apple Writer and VisiCalc, which turned the hobbyist-oriented Apple II into something that could do real work!

A few years later, Apple added the Apple IIe, with more memory and other features.

By that time, we had yielded to the “need” for his and her Apples at home, along with Apple’s for our office desktops as well.

Apple added Macintosh in 1984, but we didn’t invest in the new computer until the Macintosh Plus was introduced two years later. Unfortunately, the mists of time have erased any memory of which exact models followed as the first Mac Plus was replaced with newer iterations.

We invested thousands of dollars in new Macs over the years, more than I can recall at this point. Each made us more productive, or perhaps simply more efficient.

But it’s fair to say that our affair with Apple changed our lives for the better.

So I’ll simply say, Happy Anniversary, Apple!