Today’s extended outage was just a server crash, not an attack

Well, after being knocked offline for about 18 hours, my hosting service got this blog, and others, back online somewhere around 3:30 p.m.

Here’s the message sent out to explain the outage.

Earlier today, an automatic update to the DirectAdmin service unexpectedly disrupted the Apache/LiteSpeed web service on some of our shared servers.

Our team immediately took action upon discovering the issue, and we worked diligently to resolve it as quickly as possible. We understand the inconvenience this may have caused, and we sincerely apologize for any disruption to your services and workflow.

Rest assured that the issue has been addressed, and all services have been fully restored to their normal functionality. We have implemented measures to prevent similar incidents from occurring in the future and are conducting a thorough review of our update procedures to prevent such issues from happening again.

We greatly appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out to our support team, who will be more than happy to assist you.

I’ve been with this hosting service for many years, and this is the longest disruption I’ve experienced.

And thanks to all those who contacted me “just in case” it had gone down without my knowledge.


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One thought on “Today’s extended outage was just a server crash, not an attack

  1. William Roberts

    Happy you’re back.

    I clicked on and you were missing. Then I realized how much I missed your multiplex of astute and cute-cat reportage.

    So, after years of lurking, I subscribed.

    I recommend it. Aloha

    Reply

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