This question came in an email from retired Star-Bulletin editor, Chuck Frankel.
Kokua Line on Sept. 19 raised some interesting questions (which were not answered) about credit cards and real property taxes.
Why doesn’t the Honolulu real property tax bill say that the “conveniewwnce fee” is 2.49 percent?
What is the Official Payments Corp.? Local or mainland? Was this plan put out to bid? Do any the principals of this corporation or their spouses work for the present city administration, or the Mufi administration? If this 2.49 per cent what Zippy’s or other local businesses pay to Visa or other credit cards?
I would like to link to that Kokua Line column, but I can’t. One down side of the S-A’s digital edition is that it has been blocking some subscribers by mistake. I’m now one of those. Although they send me the daily e-edition via email, I can’t log on to read the online edition. It rejects my account, hence, no link.
Suffice it to say that answers given by the city were, well, unsatisfying. There is a 2.45% fee when using a credit card to pay real property taxes, although you can use the same credit card to pay your motor vehicle registration without any fee.
One part of the answer:
..while credit card payments for real property taxes are allowed for customer convenience, credit card payments for registering motor vehicles “was institute for efficiency and cost considerations.”
What a great dodge that was!
In any case, the credit card payment system was adopted in resonse to the City Council’s Resolution 08-176, which called for a report on progress towards implementing a credit card payment system.
That report was filed by the city’s Dept. of Budget and Fiscal Services on December 23, 2008.
The Budget and Fiscal Services Director believes there are more efficient and cost effective alternatives to the use of credit and debit cards for the payment of real property tax assessments. Most (if not all) financial institutions offer online and telephone bill payment services at no cost. Taxpayers would be afforded comparable convenience to paying their real property taxes by card on a City sponsored website free of charge and the City would save on administrative costs by avoiding the need to develop, implement and administer procedures for a new payment source. In contrast, the City would probably engage a third party service provider to administer payments by card. Such a provider would charge a convenience fee of, on average, 2.49%, not including any City administrative costs, of the payment amount. That convenience fee would either be passed on
to the taxpayer or absorbed by the City.
The electronic payment program was finally implemented in January 2010, according to a description filed with the council.
One way to avoid paying a percentage fee is to pay with “electronic check,” which has a flat fee of $3.30 for any amount up to $10,000. The same $10,000 payment by credit card would rack up a fee of $249.
Ah, and here’s an interesting nugget of information:
• The Program is coordinated with the City’s current credit card processing contract with
First Hawaiian Bank.• Official Payment Corporation (OPC), an authorized vendor of First Hawaiian Bank, will process the electronic payments.
OPC is described as “a leader in e-payment processing and collects payments for the IRS, TurboTax, 3,000 municipalities, and 27 states.”
According to the company web site:
Official Payments is a wholly owned subsidiary of Tier Technologies, of Reston, VA. Tier is a leading provider of transaction processing, business process outsourcing, and related solutions.
Tier Technologies is a publicly traded corporation (TIER). Here’s a list of its largest shareholders.
It isn’t clear how the payments are “coordinated” with the First Hawaiian Bank contract, or how much of the 2.49% fee ends up with First Hawaiian, if any.
Also still unanswered is the question of how the motor vehicle registration payments manage to be processed without charging a “convenience fee.”
Of course, credit card fees charged by banks have been controversial, as has federal legislation to regulate those fees. First Hawaiian Bank is a member of the Electronic Payments Coalition, set up to fight regulation.

